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Our Terms Shape Your Account

When you open an account with us, you're entering an agreement that protects both you and the platform.

Account verification stepsPayment and withdrawal rulesData and privacy scope
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How to Reach Us About Terms Disputes

We've set up multiple channels so you can get clarity on any part of our terms without delay.

Live Chat Open the chat widget in the bottom-right of the page during lobby hours. Average response time under three minutes. Ask about deposit holds, withdrawal timelines, or account restrictions.
Email Support Send queries to our support inbox; we respond within one business day. Attach screenshots of transactions or account messages to speed up resolution of term-related disputes.
Account Settings In your profile under Settings > Legal, you can view your own copy of the terms, see your acceptance timestamp, and request a full audit of your transaction history for compliance review.
DATA AND SECURITY

How We Protect Your Information Under These Terms

These terms define exactly how we collect, store and share your personal data. When you register, we capture your name, phone, email and identity number for account verification and fraud prevention.

Account Verification

We ask for your legal ID and phone number at signup so we can link deposits and withdrawals to you. This also prevents duplicate accounts and fraud. Verification takes under five minutes once documents are uploaded.

Encrypted Transfers

All DANA, OVO, GoPay and QRIS transactions use bank-level encryption. We do not store your payment method in plain text; we tokenise it for future transactions so you don't re-enter details each time.

Session Cookies

Cookies keep you logged in and remember your game preferences. You can clear them anytime in Settings > Privacy. Non-essential tracking can be disabled without affecting deposit or withdrawal function.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS account, we confirm your identity a second time. This protects against account takeover and unauthorised transfers. Verified withdrawals clear in under two hours.

Dispute Logs

Every dispute you file generates a timestamped record in your account. You can request a full audit of this log at any time to see exactly when and how each issue was flagged and resolved.

Request Changes

You can update your phone, email or registered address at any time in Account Settings. We'll send you a confirmation message to your old email before any change takes effect, giving you a grace period to cancel.

Questions About Terms and What They Mean for You

Real players ask real questions about these terms. Here are the ones we hear most often, answered plainly so you can make informed decisions about your account and gameplay.

Your account stays active. We do not close it for inactivity. Your wallet balance is preserved. If you want to log back in, use your email and password. Deposits and withdrawals still work the same way through DANA, OVO, GoPay and QRIS. We only close an account if you request it in writing or if we detect fraud.

Yes. Payouts from gameplay are real money credited to your wallet. Once a payout round closes, the funds are yours. You can withdraw any amount that sits in your wallet, whether it came from a deposit or a win. Withdrawal limits are set by the payment method; DANA and OVO typically allow withdrawals up to 50 million per transaction.

Some games and betting markets are only available where local law permits. Your location is checked at login based on your IP address and registered country. If you're in Makassar or another region where certain games are restricted, you will not see them in the lobby. This keeps you compliant and us operating within bounds.

You can close your account anytime in Settings. After closure, your data is anonymised after three years. You may open a new account, but it will be treated as a fresh signup with new verification. We flag multi-accounting, so reusing the same identity documents will be detected and blocked.

We retain your full transaction log for three years after your last login. After that, we archive transaction records but keep anonymised summaries for our own audit. You can download your complete history anytime from Wallet > Export History. This gives you a personal record separate from our retention policy.

File a dispute in Account > Disputes or contact live chat. We review the request within 24 hours. If the withdrawal was pending, we investigate the payment rail (DANA, OVO, GoPay or QRIS) to see if it stuck in transit. Most disputes are resolved or escalated to the bank within five business days. We'll show you exactly which term or rule applied to the outcome.

Our terms are published in English. When you open an account, you receive a timestamped copy. We can provide a summary of key points in Indonesian upon request via email, but the binding agreement remains in English. Our support team can explain any section in your language during live chat.

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